Support
Happy to help. Email support@lookbridge.app and we usually reply within 2–3 business days. Please include your device and iOS version, and the camera you're shooting with.
The recipe didn't read from my photo
LookBridge reads the recipe from the camera's hidden EXIF data. Some sharing paths (screenshots, AirDrop “optimised”, messaging apps) strip it. Import the original JPEGstraight from the SD card or the camera's app, and make sure it's a Fujifilm or Ricoh file. If there's no recipe data, use the AI coach to estimate the look instead.
Which cameras are supported?
Exact recipe reading and translation: Fujifilm X-Trans (III/IV/V) and Ricoh GR (III/IIIx/IV). The AI coach works for any camera — Sony, Canon, Nikon, OM and more.
How do AI credits work?
The AI coach uses credits because each result calls a vision model. The one-time Pro unlock includes a starter bundle; you can buy more anytime with one-time packs. There's no subscription.
Restore a purchase
On a new device, sign in with the same Apple ID and tap Restore purchase in the app to bring back your Pro unlock.
Manage or delete your data
You can delete any saved recipe, and unpublish anything you shared, from inside the app. To delete your account and all cloud data, email us and we'll remove it. See the Privacy Policy for details.
More questions
The FAQ on the home page covers privacy, supported cameras and how Shoot This works. Anything else, just email us.